Frequently Asked Questions

Get answers to common questions about Online consultation.

Your consultant will review your skin concerns, medications, and photos, assess your skin virtually, and provide tailored recommendations, timelines, and next steps. Sessions include time for questions and a follow up summary emailed to you.

Prepare clear, well-lit photos, a list of current products and allergies, recent treatment history, and your skincare goals. Remove makeup before the call and have questions ready. The $50 invoice will be sent prior to confirm your booking.

The $50 fee is required to secure your appointment and will be credited toward any treatment or custom regimen you choose. Cancellation and refund policies vary; contact us to discuss rescheduling or credit options based on your situation.

Yes. After your consultation you'll receive a tailored product list and usage instructions via email, including recommended brands, alternatives for sensitive skin, and links where available. We can also build a step by step routine to fit your budget and goals.

Sessions typically last 30 to 45 minutes for initial consultations. Extended or follow up appointments can be arranged if more time is needed to review complex concerns or detailed treatment plans.

Yes. Disclose medications, allergies, pregnancy status, and any dermatological conditions. Medical history guides safe, effective recommendations; in some cases we will defer to or coordinate with your physician before suggesting treatments or active ingredients.